Legal & Ethics

1. Privacy Policy

Effective Date: 3/10/26

At Bison Roofing, we respect your privacy. This policy outlines how we handle your information.

• Information Collection: We collect personal information (name, email, phone number, and property address) only when voluntarily submitted through our estimate request forms.
• Data Usage: Your information is used strictly to provide roofing inspections, estimates, and project updates.
• Protection: We implement industry-standard security measures to protect your data. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
• Text Messaging: By providing your phone number, you consent to receive project updates via SMS. You may opt-out at any time by replying “STOP.”

2. Terms of Service

By accessing the Bison Roofing website, you agree to the following:

• Estimates: Any “instant quotes” or online calculators provide non-binding estimates. A formal contract signed after a physical inspection is required for final pricing.
• Site Content: All text, images of our past projects, and logos are the intellectual property of Bison Roofing.
• User Conduct: Users agree not to use this site for any fraudulent purposes or to harvest data.

3. Accessibility Statement

Bison Roofing is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

• Conformance: We strive to conform to WCAG 2.1 Level AA guidelines.
• Feedback: If you experience any difficulty accessing our website, please contact us at 210-888-9646 or info@bisonroofing.net, and we will provide the information through alternative means.

4. Code of Ethics & Values

At Bison Roofing, we build more than roofs; we build trust. Our “Bison Standard” includes:

• Honesty First: We never recommend a full replacement if a repair will suffice.
• Safety Excellence: Every job site follows strict OSHA guidelines to protect our crew and your property.
• Property Protection: We utilize specialized debris-catching systems to ensure your landscaping and driveway remain undamaged.
• Community Accountability: We are locally owned and operated, meaning we live in the same neighborhoods we roof.

5. Editorial & Expert Standards

All educational content on this website (blogs, “How-to” guides, and material comparisons) is authored or vetted by our lead project managers.

• Technical Accuracy: We cross-reference all installation advice with manufacturer specifications (e.g. Owens Corning) and NRCA (National Roofing Contractors Association) building codes.
• Updates: Roofing technology changes; we review our digital content annually to ensure it reflects current industry best practices.

6. Content Attribution & Responsibility

• Real Projects: 95% of the project photos on this site are high-resolution images of actual Bison Roofing job sites.
• Verified Authors: Articles are written by our in-house experts who have a combined 35 years of experience in the roofing industry.
• External Links: We may link to external manufacturer sites for warranty registration; however, we are not responsible for the content on those third-party sites.

7. AI Disclosure Policy

In the interest of total transparency:

• Assisted Drafting: We may use Artificial Intelligence to help organize our thoughts or draft initial educational outlines.
• Human Verification: No technical roofing advice or safety protocols are published without a line-by-line review by a human roofing professional.
• No Fake Reviews: We never use AI to generate customer testimonials. Every review on our site comes from a real homeowner.

8. Warranty & Refund Policies

• Workmanship Warranty on Repairs: We provide a 2-year limited warranty on our labor for repairs. If a leak occurs due to our installation, we fix it at no cost to you.
• Workmanship Warranty on Full Replacements: Bison Roofing provides a Limited Lifetime Workmanship Warranty on all full-roof replacements. For more info, visit this page. (link this to the Bison Roofing Limited Lifetime Workmanship Warranty to be created as well. )
• Manufacturer Warranty: We are Owens Corning Platinum certified, allowing us to offer enhanced manufacturer warranties that cover materials for up to 50 years.
• Cancellation/Refunds: You may cancel your service agreement without penalty within three (3) calendar days from the date of agreement.
  
  Please note the following important conditions:
  Work Commencement: If work on your project begins within this three-day cancellation period, your service agreement
  becomes immediately non-cancellable.
  Deposit Refund: The initial deposit is non-refundable once either:
  Work on your project has commenced, or the three-day cancellation period has expired, whichever occurs first. To
  cancel your agreement within the eligible period, you must provide email notification to info@bisonroofing.net