FAQS

Frequently Asked Questions

INSURANCE FAQS

How the check is handled varies by circumstances. Sometimes, if your mortgage company is a local bank, certain branches can endorse the check for you. Other times, it may be necessary to mail the check to the mortgage company. Regardless, your project manager will guide you through the necessary steps.

No, you are not required to get three estimates. You are allowed to choose whichever contractor you want to complete the work on your property. Bison Roofing will provide your insurance company with our damage assessment and answer any questions they may have about recommended repairs. Generally, your only out-of-pocket expense will be your insurance deductible. Bison Roofing will complete the final approved scope at the price authorized by insurance company/adjuster.

Chances are, we use the same estimating software and pricing as your insurance company. So, once the final scope of work is authorized by insurance, Bison Roofing is able to perform that work for the insurance company pricing. This is a great convenience for our customers, because it streamlines the repair process.

Initially, your adjuster will authorize a scope of work to complete the repairs to your home. Sometimes, this estimate may change in scope and cost during construction due to mis-measurement of materials, discovery of additional damage once construction begins, or other unforeseen issues. When this happens, your project manager will submit a change order to the insurance company, which informs them of the changes to the scope of your job. This is standard procedure and is expected by the insurance companies. Any additional funds released due to a change order are considered part of the job cost, and are due to Bison Roofing just like any other insurance payment.

You can request a re-adjustment and have your project manager present when the adjuster reassesses your damage. Your Project Manager will ensure that any and all claim-related damage is pointed out to the adjuster. If the claim is denied a second time, please look into the appeal/grievance policy of your insurance company, or we can refer you to other industry professionals who may be able to assist in working with your insurance company to obtain coverage for your damages. Your construction agreement with Bison Roofing is contingent upon insurance approval and no work will be done without insurance approval so you will not be liable for any payment in this case.

BAD WEATHER AHEAD

Of course, this is a huge concern for both home and business owners. However, the fact of the matter is, when there is widespread weather-related damage, everybody’s insurance cost is going to increase. If your area or zip code was an expensive area for the insurance company due to an “act of God”, you are impacted whether you file a claim or not. Remember, you pay (heavily) to insure your home for problems just like this.

ALL FAQS

In San Antonio’s unique climate, your roof faces intense UV rays, thermal shock from rapid temperature changes, and seasonal hail. While a roof generally lasts 20–25 years, you should consider a San Antonio roof replacement if you spot these key warning signs:

  • Sun & Heat Damage: Look for curled, buckled, or blistering shingles caused by our intense Texas heat.
  • Missing Granules: If you find “bald spots” on shingles or an accumulation of granules in your gutters, your roof is losing its protection against the sun.
  • Storm & Hail Impact: After severe weather, check for dents, cracks, or missing shingles that can lead to hidden leaks.
  • Interior Water Stains: Brown spots on your ceiling or attic dampness often indicate that underlayment has failed.
  • Rising Energy Bills: A damaged roof compromises insulation, forcing your AC to work harder during San Antonio summers.

If your roof is over 20 years old or you suspect storm damage, we recommend scheduling a professional roof inspection immediately to prevent minor issues from becoming costly structural repairs.

Choosing the right material depends on your budget, aesthetic, and how long you plan to stay in your home. For the San Antonio climate, we recommend three primary options that handle high heat and hail:

  • Architectural Asphalt Shingles: The most popular and affordable choice. We recommend Class 4 Impact-Resistant shingles, which offer superior protection against hail and may qualify you for insurance premium discounts.
  • Metal Roofing: rapidly growing in popularity in Texas. While the upfront cost is higher, a standing seam metal roof can last 50+ years and reflects UV rays, potentially lowering your summer cooling bills by up to 25%.
  • Clay or Concrete Tile: The classic look for San Antonio’s Spanish-style architecture. Tile is incredibly durable and fire-resistant, though it requires a heavy-duty structural frame to support the weight.

Not necessarily. In many cases, a leak is caused by isolated damage that can be fixed with a targeted San Antonio roof repair. You may only need a repair if:

  • The damage is localized: The leak is coming from a specific area, like a cracked vent boot, loose flashing around a chimney, or a few missing shingles from a recent windstorm.
  • Your roof is young: If your asphalt shingle roof is under 15 years old, it likely has plenty of life left once the leak is patched.
  • It’s a gutter issue: Sometimes, clogged gutters in San Antonio cause water to back up under the shingles, mimicking a roof leak when the roof itself is actually fine.

However, a full roof replacement is likely needed if:

  • The roof is old: If the roof is 20+ years old and leaking, the shingles are likely too brittle to repair effectively.
  • The damage is widespread: If you have leaks in multiple rooms or signs of “bruising” across the entire roof from a hail storm, a replacement is often more cost-effective than endless patch jobs.

Recommendation: Never ignore a leak. Small leaks in our humid climate can quickly lead to mold and expensive structural rot.

Nationally, roofs can last up to 30 years, but in San Antonio, our extreme climate often shortens that timeline. You can typically expect the following lifespans depending on the material you choose:

  • Asphalt Shingles: 15–20 years. While affordable, standard shingles fight a daily battle against our intense UV rays and thermal shock. Upgrading to impact-resistant shingles can extend this by resisting hail damage.
  • Metal Roofing: 40–70 years. A standing seam metal roof is built to withstand Texas heat and high winds, often outlasting the homeowner’s time in the house.
  • Clay or Concrete Tile: 50+ years. These are incredibly durable but require maintenance on the underlayment (the waterproof layer underneath), which typically needs replacement every 20–25 years.

The San Antonio Factor: Living in “Hail Alley” means a single severe storm can “total” a roof regardless of its age. That is why we recommend annual inspections—longevity is less about age and more about how well your roof survives the last storm season.

The timeline of a new roof installation depends on a few factors:

  • The roof size
  • The roofing material
  • Your contractor
  • The quality of the work

Discolored asphalt shingles in San Antonio, Texas, may or may not be a cause for concern. You can remove discoloration using commercial cleaning products. If that doesn’t work, contact our contractors for a roof damage or missing shingles inspection and learn more about our repair and cleaning services.

Before hiring any of the roofing companies in San Antonio, you should meet with various roofing contractors to see your options. Then, ask about their local work, check to see if they are a top-rated contractor on review sites, ask about their services, and read customer reviews. All this will help you gauge the professionalism of the company.

While the answer depends on who you ask, we are proud to be the best San Antonio roofers — you can see it for yourself in our reviews! Our contractors offer professional services to our elite customers throughout the San Antonio, TX, area.

The cost of a new roof in San Antonio typically ranges between $6,000 and $12,000 for standard asphalt shingles, though this varies based on square footage and material choice. Because San Antonio homes often feature diverse styles, here are the general price tiers we see locally:

  • Asphalt Shingles: The most common and affordable option, usually averaging $3.50 – $5.50 per sq. ft.
  • Metal Roofing: Excellent for reflecting Texas heat, metal roofs generally range from $10.00 – $17.00 per sq. ft.
  • Tile Roofing: Popular for Spanish-style homes, clay or concrete tile often costs $16.00 – $20.00+ per sq. ft.

For a Free Estimate, please contact us at Bison Roofing 210-888-9646

The roof’s job is to keep the top of your home or building covered and dry. However, many roofing components must work together correctly to make this happen. On top of that only right and quality materials must be used for this process.

With a deeper understanding of how your shingle roof, tile roofs, or metal roofs work, you’ll be better positioned to identify issues and explain your concerns to any of the roofing companies you decide to work with.

Review these components and ask your preferred roofing contractor for more information.

San Antonio’s storm season can be brutal. If you suspect hail damage after a recent storm, follow these critical steps to protect your home and insurance claim:

  1. Safety First: Do not climb on the roof. Inspect from the ground for visible signs like dented gutters, torn screens, or shingles on the lawn.
  2. Document Everything: Take clear photos of any damage you can see from the ground, including hail accumulation size.
  3. Schedule a Professional Inspection: Hidden damage, such as “bruised” shingles that lead to leaks, requires a trained eye. We offer free storm damage inspections to verify if you have a valid claim before you file.
  4. File Your Claim: Contact your insurance provider immediately. Most policies have a time limit (often 1 year) for filing storm damage claims in Texas.

SCHEDULE A ROOF INSPECTION WITH THE EXPERTS AT BISON ROOFING

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